ORDER DETAILS
Frequently Asked Questions
ORDER MISTAKE:
GENERAL
What if something is wrong with my order?
- If you have a problem with your order, please click below to contact us.
ORDER MISTAKE:
WRONG ADDRESS
What if I put the wrong address on my order?
- Be sure that the address you provide is correct to avoid orders going to a different destination or coming back to us. We are not responsible for a lost package if you provided us with the wrong address. If an order comes back to us, the order will be reshipped with an additional shipping charge. If your order has not already been shipped out, contact us to change the address provided & avoid any complications.
LOST OR STOLEN
PACKAGE
Valemion is not responsible for any lost or stolen packages. We provide USPS insurance at checkout that can be added to protect you if USPS looses your package. After shipping your order, a tracking number will be sent to you upon request. Lost or stolen packages after shipment are beyond our control. Please contact us for your tracking number information to verify your package & its location.
ORDER CONFIRMATION
I didn't receive an email after placing my order. How do I know my order was placed?
- If you did not receive an email confirmation about your order, please click on the button below to contact us. We will be more than happy to assist you.
PAYMENT METHODS
What forms of payment do you accept?
- Valemion's checkout process is powered by Stripe & we accept all forms of card payments. This is one of the most safest methods of payment with secured checkout. For any questions regarding payments, simply contact us below.
COUPON CODE
May I use multiple coupon codes at once?
- We do not accept the use of multiple coupon codes at once. Only one coupon code may be entered per transaction.